ETO currently offers four instruments to our valued customers, including: Forex, Commodities, Energies, and Indices.
For further information about our products, please click Markets.
InstrumentsWhat instruments can I choose from?
and maintenanceWhat account types does ETO have?ETO provide two different account types for our valued customers, which are Pro account (PRO), Standard account (STD). For further information,
please click Main Page.How can I open a demo account with ETO?Please click on Try demo account and complete a short application to get started.How can I open a live account with ETO?To open a live account, please click Open live account, fill in the required information and complete the application process as instructed.What identifications or supporting documents do I need to provide to open a live account?To open a live account, Acceptable ID can be one of the following documents:
- Valid Driver’s License (issued by one of the Australian states or territories) or,
- Valid passport
How long do I need to wait for my account to be verified?It will generally take less than three working days for our staffs to verify your application. Once your application is verified, you will receive a confirmation email from us with your account details.What base currencies can I open my account in?ETO currently supports trading account in AUD,USD and EUR.How can I change/reset my password for MT4?If you would like to change or reset your MT4 password, please go to ETO Portal page, and click ‘My Account’, then click ‘Change password’ and fill in the information follow the instruction.
- Utility bill within past three (3) months (Electricity, Gas or Water bill) or,
- Bank Statement within past three (3) months
Please note: To ensure the safety of your account, our customer support team does not allow to reset password on your behalf.How can I change/reset my password for ETO Portal?To change your password, please login to our ETO Portal, select ‘My Account’, then select ‘Change Password’. You will then be asked to enter the old password and create a new password.
If you forget your password, please go to our ETO Portal, and click ‘forget your password’.
Please note: To ensure the safety of your account, our customer support team does not allow to reset password on your behalf.How can I open an additional trading account?Please login to our ETO Portal, under ‘Dashboard’ page, simply click ‘+Sub Account’, and click ‘Submit’. The additional trading account will be approved within one working day.How can I change registered email address?Please send an email to firstname.lastname@example.org or contact our friendly customer support via Live Chat.
and withdrawalHow can I make a deposit?Please login to our ETO Portal, select ‘My Account’, or simply click the ‘deposit now’ button on the top-right corner of the page. You can choose your preferred payment method by clicking on the corresponding icon. Then select the account you want to proceed with and enter the deposit amount (AUD,USD or EUR). Click ‘submit’, then follow the instructions to proceed with the deposit request.What payment methods can I choose?ETO currently supports the following deposit methods:
What is the waiting time of my deposit?Bank Wire Transfer will be reflected in your trading account within three (3) business days once you have completed the deposit process. Processing time between banks will be different. For PayID deposit, it is usually settled in your trading account within one (1) business day. If not, please kindly contact us via email at email@example.com, or talk to our friendly Customer Support via Live Chat.How can I withdraw funds from my account?Please login to our ETO Portal, select ‘My Account’, then click on ‘My Withdrawal’ and then submit your request.
- Bank Wire Transfers (AUD USD and EUR)
- PayID (AUD)
Please provide a bank statement within past three (3) months for PayID withdrawal method. The account name and account number must be clearly shown on the bank statement.How long will my withdrawals reach to my account?Applications made before 3 am GMT during weekdays will be processed on the same day, and applications made after 3 am GMT will be processed on the next business day.
Please note, applications submitted on weekends will be processed on the following business day.What is my withdrawal limit?There is no maximum withdrawal amount per transaction threshold.What are the processing fees for deposit and withdrawal?ETO does not charge fees for withdrawal. Please check relevant fees with your bank.
TradingWhat is a spread?The spread indicates the difference between the bid (sell) price and the ask (buy) price of a currency pair in forex trading.What is the smallest/largest trade I can open?ETO offers a maximum of 20 lots per trade for Currency Pairs, Commodities and Energies. For Indices the maximum is 50 lots per trade. The smallest trade amount for Currency Pairs, Commodities and Energies is 0.01 lot per trade, for indices the minimum is 1 lot per trade.What is available leverage?ETO provides leverage up to 1:30. For further information, please refer to our ETO website.What is a margin call?A margin call occurs when an investor's percentage of equity in a margin account falls below the amount required by the broker.What is ETO’s Margin Call/Stop Out level?Margin Call level with ETO is 100%. Stop Out level with ETO is 50%. If your Margin level drops to 50%, your position/s will be automatically closed.
and complianceHow can I ensure the safety of my funds?ETO is committed to providing customers with a superior trading environment and the best quality service. We work within a strict regulatory compliance framework with rigorously high standards of security, which ensures that customer funds are kept highly secured at all times. We are committed to providing full transparency at all times.Where are my funds held?All our customer funds are hosted in separated client trust account.Is ETO regulated?ETO is well known for its strict compliance with the Australia Securities & Investments Commission regulations, and we hold Professional Indemnity Insurance.